Careers

Responsibilities

• Review order requirements and ensure all information is complete and accurate
• Coordinate with production, planning, logistics, and other relevant departments to ensure timely order execution
• Act as the primary point of contact for assigned customers
• Monitor order status and proactively communicate updates to customers
• Follow up on order progress to ensure on-time delivery and customer satisfaction
• Respond promptly and professionally to customer inquiries, requests, and concerns
• Build and maintain strong relationships with customers through regular communication and support
• Provide customers with order confirmations, shipment updates, and relevant documentation
• Ensure customer expectations are clearly understood and communicated internally
• Set up and maintain customer and vendor information in E-platforms and internal systems
• Accurately enter order details into company systems and databases
• Generate and maintain required documents, including order confirmations, purchase orders, invoices, packing lists, and shipping documents

Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, Textile Engineering, or a related discipline.
• 2 years of experience in Customer Service, Order Management, Operations Support, Merchandising Support, or a related field
• Knowledge of customer service principles and order management processes
• Ability to coordinate effectively with customers and internal stakeholders
• Customer-focused mindset with strong service orientation
• Strong organizational and time management abilities-