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Using RFID to Take Customer Service to the Next Level

< 1 Min Read

A leading global retailer in the UK serves 80 million shopping trips per week.

RFID is changing customer service. Beyond the RFID benefits of inventory management, retailers are now able to change the way they serve customers. In addition to enabling a more positive customer experience in-store, RFID helps improve customer service and engagement models with real-time stock information about when products will be delivered to the store, as well as what products are currently available in the distribution warehouse or nearby stores for pick-up.

Learn how a global retailer in the UK pioneered leveraging technology to improve customer experience. The brand has deployed RFID in hundreds of stores for accurate inventory management of one of the largest and most thorough retail RFID deployments in the world. Now the company is looking at new ways to use RFID to continue serving customers a little better every day.

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