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State of Retail Insight Report 2023 Part 1: Order Fulfillment and the In-Store Customer Experience

8 Min Read

In late 2022, SML RFID commissioned a second independent research report, analyzing the trends and challenges impacting daily retail operations. Labor shortages, cost of living, and ever-changing customer expectations have continued to pose challenges for the retail industry.

Surveying more than 500 senior decision-makers from apparel retailers within the US and UK, this report aims to uncover how retailers are traversing the long-term implications and hurdles following the pandemic and beyond.

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